How can we finally move out of silos and better prioritize the needs of the customer at the center of our business? If you ask me, I’d say we need to reboot, start from the very beginning and become as agile as a startup by inviting instant innovation into our universe.
The CTO’s job has changed significantly over the years. Today, I need to be much closer to our customers, innovate with industry-leading high quality services and deliver much greater returns to investors.
Middle class consumers in developing markets tend to be younger, more diverse, and less affluent than their counterparts in developed economies. Importantly, they are willing to engage in improvisation.